Villa Kef – Terms of booking
These conditions carefully set out the basis of your agreement for the rental of Villa Kef. In making a booking, you warrant that you are 18 years of age and have the authority to accept and do accept on behalf of your party the terms and conditions set out below.
1. Rental period – All terms are for a break of a minimum of 4 nights for the accommodation as equipped and described. The usual check-in time is 14:00 (subject to unavoidable delays). The check-out time is 10:00. You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay.
2. Making a booking – All bookings are subject to availability. A binding contract only comes into existence once we have received your deposit and we have issued a hire invoice and booking acceptance by e-mail. You must check your invoice and booking acceptance as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 7 days of our sending it out.
3. Number in your party – The total number in your party must not exceed the capacity of the accommodation as advertised by us. We have the right to refuse to hand over the accommodation to any party exceeding these limitations, or to terminate the holiday of anyone exceeding these limitations at any time during the holiday.
4. Payment – When you book you must pay a 20% non-refundable deposit within 7 days of your booking. Your balance is due and payable by the date printed on your invoice (8 weeks before your holiday start date). For bookings made within 8 weeks of your holiday start date you pay the full amount when you make your booking including the relevant security deposit. If the balance is not received by the appointed date, Villa Kef shall be entitled to cancel the booking and all deposits and payments already made shall be forfeited.
5. Changes by you – Up to 8 weeks before the holiday start date you may change your holiday start date to another date within the same calendar year, subject to availability. You may transfer your booking to someone else/another party (introduced by you). Please note: Bookings may not be transferred to other parties after we have received notification of cancellation.
6. Cancellation by you – Telephone us immediately if you have to cancel and on the same day send us written confirmation quoting your booking reference. Your cancellation is effective from the date we receive your written confirmation by email, which will be acknowledged. Any deposit and payment made within 8 weeks of the holiday start date is non-refundable.
7. Linen, Towels and Keys – Bed linen and towels are provided. This may be duvets or blankets and sheets.
8. Cancellation by us – Very occasionally, in circumstances of ‘force majeure’ as defined in clause 15, we may have to cancel your booking. We will tell you as soon as possible, and offer you a full refund. We regret we cannot pay compensation or any reimbursement of any
expenses or costs you may incur as a result of any such cancellation or change.
9. Website accuracy – We have taken care to ensure the accuracy at the time of publication of our website, however information and prices may have changed by the time you book. There may be small differences between the actual accommodation and facilities and its description, as we are always looking for ways to make improvements. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property or its facilities and/or services. We will use our best endeavours to notify you of any changes to, or inaccuracies in any information contained on our website as soon as reasonably practicable after we become aware of that change or inaccuracy.
10. Activities and facilities – We reserve the right to alter or withdraw amenities or facilities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control.
11. Unreasonable behaviour – We have the right to refuse to hand over accommodation to anyone who, in our reasonable opinion is not suitable to take charge of it. In such cases all hire charges paid will be refunded in full as quickly as reasonably practicable, the contract will be terminated and we will have no further liability. We reserve the right to terminate a holiday after the keys have been handed over, if the unreasonable behaviour of anyone in your party is likely to cause danger or significant annoyance to others or damage to property. In these circumstances, no refund will be given. Please note that unreasonable behaviour specifically includes smoking by any member of your party in Villa Kef.
12. Damage to the property – You are liable for any damage caused in the property or its grounds during the period of hire. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).
13. Disabled, infirm and restricted mobility visitors – Due to the location and character of the property access to and the layout/features are unsuitable for visitors who are disabled, infirm or who have restricted mobility. Every effort has been made to ensure that our description makes this clear.
14. Security Deposits – We reserve the right to ask for payment of a security deposit. The deposit (and the amount payable) will be confirmed to you on your Booking Confirmation. The deposit is payable 8 weeks prior to your holiday start date along with full payment and will be returned to you within 14 days of departure.
15. Force Majeure – We cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we as owners could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
16. Pets – No pets are allowed at Villa Kef
17. Your belongings – Your belongings, vehicles, their accessories and contents are left entirely at your risk. We do not accept any liability for loss of, or damage to, personal effects, baggage, vehicles, or any other item belonging to the hirer or hirer’s party from any cause whatsoever.
18. Personal Travel Insurance – You are strongly recommended to take out Personal Travel Insurance for your holiday.
19. Data Protection Policy – We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your booking and second, to provide you with the best possible service. The type of information we will collect about you includes: your name, address, telephone number and email address. Your personal details will not be sold, exchanged, transferred or given to any third party whatsoever without your consent, other than for the express purpose of fulfilling your booking. We will not send you unsolicited emails unless you have given us your express consent other than confirmation or informational emails pertaining to your order.